“Motium prides itself on the level of product support we are able to provide our customers.”
Our highly experienced Product Support team provides several types of customer support relating to our TUFF range of products, including Custom TUFF. Our assistance begins before, during and after becoming a customer with us.
Our Product Support Team fully understand:
- Support is time critical
- Support requires an understanding of the total system.
- Interactions with systems allow us to replicate a setup and identify solutions to support related issues.
Motium provides the following support to our customers:
- Support Centre Training with Fault Finding Workflows and Diagnostic tools
- Easy to deploy Operating System Images
- Technical drawings
- Product Pinouts with interface detail
- User Manuals
- Access to design engineers and product specialists when required.
- On site technicians and/or engineers for deeply technical problem solving.
- Technical support (inc. troubleshooting)
Motium continually strives to produce exceptional product support for all of our customers.
Please contact our Product Support Manager, Khan Doyle, if you have any questions relating to Product Support.
Product Support Manager
Khan has spent 10+ years as a valued member of the Motium team. In an industry that is agile and changing quickly, Khan’s breadth of knowledge and tremendous level of experience with all Motium products means that he has the capability and know-how to work with you to troubleshoot and solve your rugged hardware problems as they arise. Contact Khan if you have any issues with our hardware, to better understand hardware implementation, to make a change to one of our products, for OEM, or for any other support inquiries.