“Motium prides itself on the level of continued product service and support we are able to provide our customers.”
Our highly experienced Service and Support team provides several types of customer assistance for our TUFF range of products, including Custom TUFF. This goes throughout your relationship with Motium, beginning before becoming a customer, and continuing into the future.
ISSUES WITH TUFF RANGE PRODUCT
If you are experiencing an issue with a Motium TUFF range product (Panel PC, LCD Monitor, Fanless PC, IoT or Cables) please supply the following information to our Service and Support Team:
- The product and its model number.
- As much information as possible relating to the problem.
- Your system configuration.
Once you have these details, please contact our Service and Repair Staff, by phone or email for further information.
RETURNING A FAULTY PRODUCT
Prior to returning any item in the Motium TUFF range (Panel PC, LCD Monitor, Fanless PC, IoT or Cables), please speak to one of our Service and Support staff to confirm that they believe the item is faulty. You can contact our Service Support Staff, by phone or email.
If you have been advised to return a product that is faulty, you are required to:
- Request a Service & Repair number before returning the item.
- Please print and include a copy of the Motium Service & Repair Form with your return.
Make sure you include on the Motium Service & Repair Form:
- Return shipping address
- Contact telephone numbers
- Contact email address
- A detailed description of the problem
WHAT WE CAN DO FOR YOU
Our team fully understand:
- Support is time critical
- Support requires an understanding of the total system
- Interactions with systems allow us to replicate a setup and identify solutions to support related issues
Motium provides the following support to our customers:
- Support Centre Training including support documentation and diagnostic tools
- Easy-to-deploy Operating System Images
- Technical drawings
- Product Pinouts with interface details
- User Manuals
- Access to design engineers and product specialists when required
- On-site technicians and/or engineers for high-level technical problem solving
- Technical support (inc. troubleshooting)
“The service and support team’s experience across the entirety of Motium TUFF products will guarantee your rugged hardware problems are solved as they arise!”
Contact the Service and Support team if you:
- Have any issues with our hardware
- Want to better understand your hardware implementation
- How to make a change to one of our products
- For any white labelling queries
- Or for any other support inquiries.
Motium provides in and out of warranty repair for all products we sell. We also have repair centres throughout the world, with the ability to send repair kits to these centres. If you are having any issues with one of our products, please contact our Service and Support department, so we can diagnose the problem in a timely manner.
For any further assistance, please contact our Service Manager, Lee Cooper.
Lee Cooper
Service and Support Manager
Possessing a double diploma in electronics engineering and computer systems, and with 5+ years of repair experience, Lee has the ability to ensure that our customers’ repair experiences are as flawless as possible. Beginning at Motium as a service technician, he has been excelling as Service and Support Manager since 2024.
Lee’s experience and his outstanding people management skills keep our Service and Support department running smoothly and always ready to assist. Contact Lee if you encounter any issues with any of our products.