Motium provides in and out of warranty repair for all products we sell. We also have repair centres throughout the world, with the ability to send repair kits to these centres. If you are having any issues with one of our products, please contact us so we can diagnose the problem in a timely manner.
ISSUES WITH TUFF RANGE PRODUCT
If you are experiencing an issue with a Motium TUFF range product (Panel PC, LCD Monitor, Fanless PC, IoT or Cables) please supply the following information to our Service and Repair Support Team:
- The product and its model number.
- As much information as possible relating to the problem.
- Your system configuration.
Once you have these details, please contact our Service and Repair Staff, by phone or email for further information.
RETURNING A FAULTY PRODUCT
Prior to returning any item in the Motium TUFF range (Panel PC, LCD Monitor, Fanless PC, IoT or Cables), please speak to one of our Service and Repair staff to confirm that they believe the item is faulty. You can contact our Service Support Staff, by phone or email
If you have been advised to return a product that is faulty, you are required to:
- Request a Service & Repair number before returning the item.
- Please print and include a copy of the Motium Service & Repair Form with your return.
Make sure you include on the Motium Service & Repair Form:
- Return shipping address
- Contact telephone numbers
- Contact email address
- A detailed description of the problem
For any further assistance, please contact our Service & Repairs Manager, Roland Carter.
Roland Carter
Service & Repairs Manager
With a repair industry career that spans almost 40 years, Roland has the ability to ensure that our customers’ repair experiences are as flawless as possible. Dividing his career between England and Australia, Roland worked in the office equipment repair sector before joining us at Motium. Roland’s 11 years of experience as a Service Manager and his outstanding people management skills keep our Service & Repairs department running smoothly and always ready to assist. Contact Roland if you encounter any hardware issues with our products.